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Terms and Conditions

Returns:

Customer satisfaction is always our goal. If you’re not satisfied with your purchase it may be returned, along with your receipt, within 30 days of purchase date for an exchange or refund. Transactions paid for by check will have a 10 day hold before a refund is issued. Gift receipt transactions may be exchanged or issued a store credit, but are not redeemable for cash.

Merchandise that is used or in unsellable condition will not be accepted for refund, exchange, or store credit. Product must be in its original packaging without rips, tears or other damage. Any return that is questionable or considered to be fraudulent will require photo identification and signature of purchaser.

All custom, special order and non-stock products are ordered specifically for you and are not cancellable or returnable.

Customer is responsible for measuring, fitting and verifying that product is appropriate for application desired. Outdoor Rooms by Design is not responsible for product that does not fit or is measured incorrectly.

We work diligently with our suppliers to meet promised delivery times. Outdoor Rooms by Design shall not be held responsible for delays in delivery from the manufacture or the shipping company due to availability of materials, seasonal delays, or other acts of God which are out of our control. Delays in delivery time is not a valid reason for cancelling an order.

Special Orders:

Special Orders are to our customer’s specifications and are not cancellable or refundable. Changes cannot be made to orders once in production. Standard delivery time is 4-6 weeks. All delivery dates are estimates and beyond our control.

Shipping:

Free freight is offered on orders over $75. Some exclusions may apply. These exclusions will be noted on the item description. Shipping is available only within the U.S.A.

All delivery dates are estimates. In stock products will ship within four business days. Custom and special order items will vary on production time. Standard production time is three weeks, however, seasonal changes and product availability will impact delivery time. See the product description for estimated time of delivery.

Delivery & Pick Up:

Free local delivery is available for purchases over $500. See our local delivery map to determine free local delivery area.

In-store pick up is available for in-stock items. You will receive a confirmation email specifying which items are available for pick up.
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